Meet the Campus Manitoba Virtual Help Desk
The Virtual Help Desk is our chat, email, and phone service that helps students navigate Manitoba’s post-secondary system. Since 2014, we’ve helped hundreds of students meet their educational goals.
To contact the Virtual Help Desk, simply click the blue box in the bottom right corner of this page. We help students take the next step in their education. We look forward to hearing from you!
It’s time to meet the Campus Manitoba Virtual Help Desk Navigators! When you contact Campus Manitoba for support, you’ll talk to one of our team members featured here.
Sarah spent most of her life in rural southern Ontario. She took an extra year in high school to squeeze out as much free education as she could before heading off to university. Graduating with a degree in English and no desire to continue on to teacher’s college, Sarah aimlessly worked in various retail and restaurant industries before packing up at the tender age of 24 and heading out west to Alberta. It was there that she began working with the government in the student aid department before becoming a prospective student advisor for a major college in Edmonton. Due to her husband’s job transfer, Sarah packed up her home, dog and two kids to make the move to Brandon, Manitoba. She worked as a teacher of English as a Second Language, Cultural Diversity Facilitator and with the Office of International Recruitment for Maple Leaf before getting snapped up by Campus Manitoba. She is now working towards getting accepted into the Masters in Education for Counselling Psychology so that she can work towards her dream of helping others.
Question: Which of the four seasons do you most love?
It’s gotta be Fall. But a Fall in the mountains with crisp leaves and just a tint of cool air. The kind of season where you can have a fire and go for a hike without losing feeling in your toes.
DawnDena grew up in Saskatchewan and moved to Brandon after high school to study music at Brandon University. She majored in percussion, although she also sings and plays the piano. She took a break from her studies for a couple of years to adventure across the seas. During this time, she taught English as a Second Language to elementary students in Taiwan and learned some basic Mandarin Chinese. She also visited Nepal, Thailand, Hong Kong, Singapore, Bali, and Japan. When she returned home, DawnDena completed her Bachelor of Music.
She next completed a business administration diploma from Assiniboine Community College and was co-valedictorian, graduating with high marks and a number of awards.
DawnDena Gordon started her career with Campus Manitoba in August 2007 as the Assistant to the Director. Speaking with students was always one of her favourite parts of the job. When the position of Virtual Help Desk Navigator was created in 2014, she knew right away that she wanted to step into that role. She has been a Navigator since and she’s loving her job.
Question: When you’re not at work, what do you enjoy doing?
You’ll find me chasing after my young son. He certainly keeps my husband and me on our toes. In my downtime, I like to curl up with a good book or spend some time colouring. I also enjoy spending time with my whippet, Karter.
Trent grew up in a small town north of Brandon, MB. After graduating high school, he entered Brandon University without a plan. An introductory class in English Literature cultivated his curiosity, so he gravitated towards a major in English. In 2011, he graduated with a BA (Hons.) and enough accolades to convince him that he had found a path in life: academia. He next completed a Master of Arts in English at the University of Western Ontario, where he wrote a long essay about the transformation of postmodern American literature and Michael Chabon’s Amazing Adventures of Kavalier and Clay. Sensing that academia wasn’t for him, he reassessed his options and moved back to the prairies. Upon returning to Brandon, Trent was hired as a Virtual Help Desk Navigator at Campus Manitoba in 2014. He has also taught University Writing as a sessional instructor at Brandon University.
Trent’s other interests include gaming, running, music, podcasts, tech, and independent web publishing.
Q: What are your five must-have smart phone apps?
Strava, Reddit, Tweetbot, Overcast, and Pocket.